Welcome to Ongar Health Centre
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
If you would like to contact us, please do so via email WECCG.firstname.lastname@example.org
NHS Choices website Ongar War Memorial Medical Centre
Chemist opening times
Please find attached a list of all local chemists and pharmacies who are open later than 6.30pm.
Local chemists and pharmacies who are open after 6.30pm
European Data Protection Regulations (GDPR)
Dear patients' as you know European Data Protection Regulations (GDPR) are changing on the 25th May 2018.
A link to our policies can be found here on our website. You don't need to do anything as we will continue to process and use your data as normal and as outlined in our policies unless you tell us otherwise.
HELP US TO HELP YOU
Over the past few months, we have noticed an increase in delays in the Sit & Wait Clinic. This is resulting in patients having to wait longer to be seen by a GP. This is not what we want for patients or staff. Please help us to help you by observing the following:
We allocate 10 minutes per patient for an appointment i.e. a single problem slot. During this time a GP/nurse can only deal with one problem. If you think you may need longer, please let reception know when you book. If you do not, we will assume that you only have one clinical problem that you wish to discuss. Remember – single appointment equals single problem for a single person.
The Sit & Wait Clinic is not a ‘first come/first served’ option. You do not have a fixed appointment. You are given a time-slot within which we anticipate you will be seen. However, some patients have more complex problems than others and so will take longer. Please be patient – it could be you next time who needs a bit longer with your GP or nurse
Your doctor or nurse will spend as much time with you as they feel the problem requires. But remember, if you haven’t allowed sufficient time when booking, it will inevitably cause delays to other patients. This is what’s causing the Sit & Wait clinic to overrun. Also you may be advised to book another appointment to deal with additional problems.
Patients for the Sit & Wait Clinic are taken in order of booking, not in order of arrival.
At the appointment it is not possible to deal with another member of your family in the same appointment
Please do not make an appointment for a repeat prescription. We provide an excellent, robust, repeat prescription system with qualified staff.The Sit & Wait Clinic is for problems that cannot wait for the next available routine appointment. If you have a long-term condition that needs reviewing, please make an appointment with a specialist nurse or book a routine appointment which can be made in advance.
We are unable to specify which GP you see in the Sit & Wait Clinic. If you want to see a specific GP – please make a routine, pre-bookable appointment in advance.
We always provide sufficient slots for the number of doctors in surgery.
You don’t always need to be face-to-face with your GP or nurse. We offer telephone consultations that are perfect for dealing with medication queries or test result queries. Please allow our reception team to direct you to the most appropriate way of communicating with your GP or nurse.
If you think you’re likely to need to be examined, it would be really helpful if you could take your coat off in the waiting room in preparation. This helps saves time once you’re in with the GP or nurse
All of our nurses can prescribe in their own right. They do not need a GP
PLEASE HELP US TO HELP YOU
Ongar Health Centre Online
Would you like to be able to securely book and cancel appointments, request/order repeat prescriptions and fill out the very latest patient health questionnaires, plus much much more at the click of a button?
If you would like to take advantage of this service, please click here to download the form and hand it into reception or alternatively you can submit the form to us via email email@example.com you will then be issued with your unique username and password.
If you've already registered for this service and would like to access the online services then please click here to log in. Please note the online services will open up in a new window.
You Don't Always Need to See a GP
Please remember, you DO NOT NEED TO SEE A GP for everything. If you have an ear, throat, urine or eye infections, sprain, rash upset tummy, you will be seen by a Nurse Practitioner or Practice Nurse. They are qualified prescribers who can issue prescriptions without the need to see a doctor. However, if they feel you need a medical opinion, they will ask the Duty Doctor to join their consultation and see you.
In line with local health policy and guidance, we DO NOT automatically treat all infections with antibiotics.
Please allow our trained reception staff to signpost you to the most appropriate person to deal with your problem which may not always be a GP.
Practice Meetings timetable
Each month we hold a practice meeting for an hour over lunchtime. Below are the dates. Since we are unable to close completely, please be aware that we have reduced staff availability to enable as many staff as possible to attend.
Thursday 21st June 2018
Tuesday 25th July 2018
Wednesday 22nd August 2018
Thursday 27th September 2018
Tuesday 23rd October 2018
Wednesday 21st November 2018
Protected learning dates 2018 - the practice will be closed from 1.00pm on the following dates. We will re-open at 8.00am the following morning as usual. There will be an alternative option should you need to see a GP in an emergency.
Tuesday 5th June 2018
Thursday 12th July 2018
Tuesday 11th September 2018
Wednesday 14th November 2018
Accountable / Named GP for All Patient's
Individual patients will be informed of their named accountable GP at the first appropriate interaction with the practice.
For convenience if you have a medical card your accountable GP will be the named doctor you are registered with. Patients registering over the last 2-3 years will not have received a medical card as these are no longer routinely sent when registering with a new GP.
However, the practice does keep a record of your registered (accountable) GP. If you wish to be told the name of your accountable GP, please ask the receptionists when you are next in the surgery.
Please note: there is no need to telephone the practice for this information.
Where a patient expresses a preference as to which GP they have been assigned, the practice will make reasonable efforts to accommodate this request.
Having a named GP does not prevent you seeing any other doctor in the practice. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor.