Our receptionists are available to take your telephone calls or speak to you Monday to Friday and are trained to deal with your needs. They make appointments, take messages (including visit requests) and inform patients of test results where appropriate, when doctors have seen and approved them. Sometimes, for example when you phone for a visit, they may have to ask you for details of a personal nature. Rest assured that any information you give will be dealt with in complete confidence.
We ask our receptionists to signpost you to the most appropriate clinician. This will not necessarily be a GP as other staff here are trained and qualified to deal with a range of complex conditions.
Our reception team leader is Alex W and other receptionist include Heather, Tom, Karen, Sue D, Gina, Kate, Sharon, Lorraine with help from Marie.