Welcome to Ongar Health Centre
Please note we are aware that there is currently an issue with the telephone system, we have logged this issue with the provider, who have stated they're working with their engineers on resolving the matter as quickly as possible and we apologise for the inconvenience caused.
DUE TO THE COVID-19 OUTBREAK ONGAR HEALTH CENTRE IS CURRENTLY CLOSED FOR FACE TO FACE SERVICES.
UNTIL FURTHER NOTICE ALL OF OUR APPOINTMENTS ARE GOING THROUGH A TELEPHONE TRIAGE SERVICE, WHERE A DOCTOR OR NURSE WILL CALL YOU TO ASSESS YOU OVER THE PHONE.
THEY WILL THEN EITHER BE ABLE TO DEAL WITH YOUR MEDICAL QUERY OVER THE PHONE, WILL ARRANGE A VIDEO CONSULTATION OR IF THE DOCTOR OR NURSE FEELS LIKE THEY NEED TO SEE YOU, AND PROVIDING IT IS SAFE TO DO SO THEY WILL ARRANGE A SUITABLE TIME FOR YOU TO COME INTO THE PRACTICE FOR A FACE TO FACE APPOINTMENT.
We are currently experiencing a high volume of phone calls and email enquiries which we are finding it difficult to respond to within our normal timescales. This is because we now have a large number of staff who have been advised to self-isolate. The remaining skeleton staff are working very hard to try and maintain services for our 12,000 patients, however delay to services is unavoidable.
Routine prescription requests can be delivered through the letterbox on the front of the building, posted, or requested online if you are registered for that service.
Medications are being dispensed to patients at the Health Centre between 2pm and 4pm daily. Paper prescriptions can also be collected during the same time.
If you are requesting a call back from a GP regarding a medical problem, please be aware due to the volume of patients contacting the practice that a GP may not be able to respond. However, if you feel that it is urgent and your symptoms are worsening we would advise you to contact NHS 111.
We thank you for your understanding during this very difficult time and please stay safe.
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
If you would like to contact us, please do so via email WECCG.firstname.lastname@example.org
NHS Choices website Ongar War Memorial Medical Centre
Ongar Health Centre Online
Would you like to be able to securely book and cancel appointments, request/order repeat prescriptions and fill out the very latest patient health questionnaires, plus much much more at the click of a button?
If you would like to take advantage of this service, please click here to download the form and hand it into reception or alternatively you can submit the form to us via email email@example.com you will then be issued with your unique username and password.
If you've already registered for this service and would like to access the online services then please click here to log in. Please note the online services will open up in a new window.
If you have recently travelled to an area that is currently affected by the Coronavirus or have been in close contact with someone with confirmed Coronavirus in the last 14 days and have a cough, fever or shortness of breath - Please stay indoors and call NHS 111 for further guidance. For latest advice, visit the Department of Health website or click here
WE ARE GOING CASHLESS
Please note that as of the 1st November 2019 The Ongar Health Centre will no longer accept cash as a method of payment. We will however take all electronic payments for prescriptions, letters and medicals etc.
The link below will take you to our Zero Tolerance Policy
Evening and Weekend GP Service
The West Essex Evening and Weekend GP service, is now provided by Herts Urgent Care (HUC), this service offers additional, pre-booked appointments at convenient times to suit your needs.
If you have booked an Evening or Weekend appointment in West Essex via your GP surgery and need to cancel or change it, please ring NHS 111 and select option 3.
Home Visiting Service
Epping and Ongar are extremely lucky to have commissioned a Home Visiting Service for patients. This is provided by an experienced paramedic. If your GP thinks it is suitable, you may be visited by the Home Visiting Service who work in very close liaison with our Neighbourhood practices of Ongar Health Centre, The Limes, Epping High Street and Abridge surgeries.
Look in the Bag
GPs and pharmacists from across west Essex and Hertfordshire are working together to encourage people to consider the cost and health implications of not taking medicines as they are prescribed, or ordering medicines which are no longer needed. Research with patients and carers across the area suggests that prescription medicines are sometimes over-ordered ‘just in case’ they run out – leading to very expensive and potentially dangerous stockpiles of medicines in the home that have a limited life. Some patients are also reluctant to tell their GP surgery that they have stopped taking medicines that have been prescribed for them, which could lead to serious health problems. Patients are returning unused medicines to their pharmacy, but most don’t realise they cannot be re-used and must be destroyed – at a cost to the NHS. If a medicine is handed back to a pharmacist straight away, before the patient leaves the pharmacy, it can be recycled for another patient but once it has been taken outside the building it has to be destroyed. Medicines should never be thrown in the bin or flushed away.
Patients should be encouraged to:
- check exactly what they have in their medicine cupboard before ordering repeat items
- check whether they already have more than one month’s supply of anything that they need to take regularly.
Chemist opening times
Please find attached a list of all local chemists and pharmacies who are open later than 6.30pm.
Local chemists and pharmacies who are open after 6.30pm
Please see link below regarding all of the OTT (Over The Counter) medicines we are no longer able to prescribe.
European Data Protection Regulations (GDPR)
Dear patients' as you know European Data Protection Regulations (GDPR) are changing on the 25th May 2018.
A link to our policies can be found here on our website. You don't need to do anything as we will continue to process and use your data as normal and as outlined in our policies unless you tell us otherwise.
You Don't Always Need to See a GP
Please remember, you DO NOT NEED TO SEE A GP for everything. If you have an ear, throat, urine or eye infections, sprain, rash upset tummy, you will be seen by a Nurse Practitioner or Practice Nurse. They are qualified prescribers who can issue prescriptions without the need to see a doctor. However, if they feel you need a medical opinion, they will ask the Duty Doctor to join their consultation and see you.
In line with local health policy and guidance, we DO NOT automatically treat all infections with antibiotics.
Please allow our trained reception staff to signpost you to the most appropriate person to deal with your problem which may not always be a GP.
Practice Meetings timetable
Each month we hold a practice meeting for an hour over lunchtime. Below are the dates. Since we are unable to close completely, please be aware that we have reduced staff availability to enable as many staff as possible to attend.
West Essex CCG Shutdown Dates
Below are a list of the dates that the Surgery will be closed at 13:00 as all Clinical Staff have to undertake mandatory training that is held by West Essex CCG.
Tuesday 19th May 2020
Tuesday 7th July 2020
Tuesday 3rd November 2020
Thursday 25th February 2021
Accountable / Named GP for All Patient's
Individual patients will be informed of their named accountable GP at the first appropriate interaction with the practice.
For convenience if you have a medical card your accountable GP will be the named doctor you are registered with. Patients registering over the last 2-3 years will not have received a medical card as these are no longer routinely sent when registering with a new GP.
However, the practice does keep a record of your registered (accountable) GP. If you wish to be told the name of your accountable GP, please ask the receptionists when you are next in the surgery.
Please note: there is no need to telephone the practice for this information.
Where a patient expresses a preference as to which GP they have been assigned, the practice will make reasonable efforts to accommodate this request.
Having a named GP does not prevent you seeing any other doctor in the practice. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor.