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Welcome to Ongar Health Centre

Ongar Health Centre is a three partner, dispensing, teaching and training practice with a list size of approximately 12,200 patients. Our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

If you would like to contact us, please do so via email on weccg.ongarhc@nhs.net 


Important Announcement

We understand that a number of patients have voiced concerns recently relating to the way in which the health centre is currently operating. The partners, together with the patient participation group, would like to provide all patients with an update to help address some of the concerns raised via the statement below: 
Statement from The Patient Participation Group, Partners & Management Team at Ongar Health Centre


Information for patients from West Essex CCG

All NHS services are under severe pressure at the moment, as we look after increasing numbers of patients who are sick with covid-19 and other seasonal illnesses.

We are also delivering the huge and vitally important covid-19 vaccination programme.

So that it can focus on these really important issues, you GP will understandably be prioritising urgent cases.

This means that when you contact your local practice, they will have an initial conversation with you to understand how urgent your health needs are.

If you have an issue that is not urgent, you may to wait longer than usual until your problem or concern can be dealt with.

Do please make sure that you continue to get in touch with us if you need to. This is particularly important if: 

  • your problem is urgent;
  • you have long term condition that is getting worse
  • you are worried about symptoms that might indicate cancer

Please also remember you can call NHS 111 for urgent concerns, and 999 for serious emergencies.

Your local pharmacist can also help with minor complaints0

For adults with mental health problems including depression and anxiety, you can refer yourself directly to the local wellbeing service, via their website.

If you’re experiencing a mental health crisis, call this Freephone number: 0800 6444 101. 

We have a childhood illnesses leaflet free to download here, full of advice and information for parents and carers of young children https://hertsvalleysccg.nhs.uk/application/files/1716/0941/0098/Help_your_Child_Stay_Well_This_Winter_FINAL.pdf

Herts Help has a range of support and information to help people though the lockdown here https://www.hertshelp.net/hertshelp.aspx

Thank you very much for helping us all manage under these very difficult circumstances.

Best wishes

Communications

 NHS West Essex Clinical Commissioning Group


Caring for You During the Coronavirus (COVID-19) Pandemic

Due to the COVID-19 pandemic, all appointments now go through a telephone triage service, where a clinician will call first to assess your case over the phone. The clinician will then either be able to deal with the issue over the phone, arrange a secure video consultation or if necessary arrange a face to face appointment. 

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Please note that dispensing patients are currently able to collect their medications from the dispensary at Ongar Health Centre between 11:30-13:30 and 16:30-18:00 only. 

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In order to keep our patients and staff safe, Ongar Health Centre asks that anyone attending the practice wears a face covering or mask over their nose and mouth. We recognise that the wearing of a mask is not appropriate for all patients and therefore if you have any concerns about this, please contact the practice for advice.

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We are pleased do announce that we have successfully completed our COVID Secure Safety Assessment and our certificate can be found here


The Princess Alexandra Hospital - Blood Testing Service 

Please note that from the 19th October 2020, all blood tests will be by appointment only.

Please book your next blood test appointment online by visiting our website: www.pah.nhs.uk and following the link under the A_Z guide to blood test services. 

By booking via the SwiftQueue system, you can arrange appointments at a location convenient for you and experience much shorter waiting times, alternatively there will be a telephone line with staff available to answer your questions: 01279 827163 

This service is managed by: The Pathology department at The Princess Alexandra Hospital, Harlow. Telephone: 01279 827030


Time to protect yourself from Flu

Everyone is at risk protect yourself from Flu Now! 

Flu vaccinations are currently offered free of charge to the following at risk groups: 

- People Aged 65 and Over - Pregnant Women - People with Diabetes - Adults Classed as Morbidly Obese - People with Low immunity e.g. those receiving certain Medications or Cancer treatments - People with Chronic Respiratory, Heart, Kidney, Liver, Neurological Diseases.  

There is also a Childhood Seasonal influenza vaccination programme for Children aged 2, 3 and 4 (Date of Birth must be between 01/09/2016 - 31/08/2018)

Please speak to the Reception team today if you feel you fall into one of the above categories and they will then be able to book you into one of our specialist Flu Clinics which will be running every Friday.  

PLEASE NOTE THESE CLINICS ARE BY APPOINTMENT ONLY SO PLEASE ENSURE YOU HAVE BOOKED INTO THE CLINIC WITH RECEPTION OTHERWISE YOU WILL BE TURNED AWAY. 


COVID-19 Vaccination Programme

The surgery is now sending invitations to people to receive the approved COVID-19 vaccination to those patients in cohorts 1 - 4 only, details of these cohorts below.

  • Patients who are aged 70+
  • Clinically Extremely Vulnerable
  • Healthcare Workers
  • People who live or work in a care home and or are paid carers   

The vaccine will be available and delivered together with the other surgeries in our Primary Care Network (PCN), from our dedicated vaccination HUB which is located on the site of St. Margaret's Hospital, Epping. Our PCN consists of Abridge Surgery, Epping High Street, Ongar Health Centre, Market Square Surgery, Maynard Court Surgery and The Limes Medical Centre. Collectively we are known as Epping Forest North PCN and together we need to deliver the COVID-19 Vaccination to all of our patients, which is in excess of 66,000 people.

Please note that these are strictly on a pre-booked appointment basis only and you cannot just turn up to the HUB in the hope to be vaccinated anyone that does this will be turned away and told to book an appointment to be vaccinated. 

We are currently in the process of setting up a programme for all those patients who are housebound to have the vaccine administered to them by a clinician in their own home. We are hoping to start the delivery of this service to our housebound patients in the next few weeks. 

The COVID-19 vaccine is given as an injection into your upper arm, it's given as 2 doses and you will have the 2nd dose given 3 to 12 weeks after having the 1st dose.

Stellar Healthcare are overseeing the appointment booking system on behalf of our PCN.

We appreciate your be patience as we manage the additional demand the vaccination programme presents.

If you have any questions about the vaccine please go to https://www.gov.uk/government/publications/covid-19-vaccination-guide-for-older-adults Or https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine/


Information and Advice on COVID-19

If you have any of the main symptoms of COVID-19 (high temperature, a new continuous cough or a change/loss to your sense of smell or taste):

1. Please do not attend the surgery.

2. Get a test to check if you have COVID-19 as soon as possible.

3. Stay at home and do not have visitors until you get your test result - only leave your home to have a test.

Anyone you live with, and anyone in your support bubble, must also stay at home until you get your result. For the latest advice on the COVID-19 pandemic, visit the Department of Health website or click here.


Ongar Health Centre Online

Would you like to be able to securely book and cancel appointments, request/order repeat prescriptions and fill out the very latest patient health questionnaires, plus much much more at the click of a button?

If you would like to take advantage of this service, please click here to download the form and hand it into reception or alternatively you can submit the form to us via email weccg.ongarhc@nhs.net you will then be issued with your unique username and password. 

If you've already registered for this service and would like to access the online services then please click here to log in. Please note the online services will open up in a new window.


Zero Tolerance Policy

To ensure the safety of staff and patients, Ongar Health Centre operates a Zero Tolerance Policy on abusive behaviour by patients or their relatives to practice staff or other patients. Please see the link below for the practice's Zero Tolerance Policy.

Zero Tolerance Policy


Evening and Weekend GP Service

The West Essex Evening and Weekend GP service is now provided by Herts Urgent Care (HUC). This service offers additional, pre-booked appointments at convenient times to suit your needs.

If you have booked an evening or weekend appointment in West Essex via your GP surgery and need to cancel or change it, please ring NHS 111 and select option 3. 


Privacy Policy

Our Practice aims to ensure the highest standard of medical care for our patients and we are committed to protecting and respecting your privacy. To do this we keep records about you, your health and the care we have provided, or plan to provide, to you. If you have any questions regarding this Privacy Policy please contact us at the address shown above.

The General Data Protection Regulation (GDPR) came in to force on May 2018.

A link to our policies can be found here.


You Don't Always Need to See a GP

Please remember, a GP consultation is not always necessary. If you have an ear, throat, urine or eye infections, sprain, rash upset tummy, you will be seen by a Nurse Practitioner or Practice Nurse. They are qualified prescribers who can issue prescriptions without the need for you to see a doctor. However, if they feel that you need a further medical opinion, they will ask the Duty Doctor to review your case.

In line with local health policy and guidance, we do not automatically treat all infections with antibiotics. 

Please allow our trained reception staff to signpost you to the most appropriate person to deal with your problem which may not always be a GP.


West Essex CCG 'Time to Learn' Events

The practice will be closed from 13:00 on the dates below to enable all clinical staff to undertake the mandatory training that is held by West Essex CCG.  


Thursday 25th February 2021


(Site updated 11/02/2021)

Contact Details

Ongar Health Centre

Contact Telephone

01277 367200
111
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