PLEASE BE ADVISED THAT OUR DISPENSARY IS UNDER A LOT OF PRESSURE AT THE MOMENT, THIS MAY RESULT IN A SLIGHT DELAY TO PRESCRIPTIONS BEING READY.
DUE TO THE CORONA VIRUS WE HAVE STOPPED OUR ONLINE BOOKING SERVICE UNTIL FURTHER NOTICE
There are a number of items which GPs are no longer able to prescribe as they can be bought over the counter (OTC). This link provides more information
ICT / ELECTRONIC PATIENT RECORDS
STATEMENT OF INTENT FOR ONGAR HEALTH CENTRE
New contractual requirements came into force on 1st April 2014 requiring that GP Practices should make available a statement of intent in relation to the following ICT developments:
- Summary Care Record (SCR)
- GP to GP Record Transfers
- Patient Online Access to Their GP Record
- Data for commissioning and other secondary care purposes
- My Care Record
The same contractual obligations require that we have a statement of intent regarding these developments in place and publicised by 30th September 2014.
Please find below details of the practices stance with regards to these points.
1 Summary Care Record (SCR)
NHS England require practices to enable successful automated uploads of any changes to a patients summary information, at least on a daily basis, to the summary care record (SCR), or have published plans in place to achieve this by 31st of March 2015.
Having your Summary Care Record (SCR) available will help anyone treating you without your full medical record, if they have a compatible computer system. They will have access to information about any medication you may be taking and any drugs that you have recorded allergy or sensitivity to.
Of course, if you do not want your medical records to be available in this way then you will need to let us know so that we can update your record.
Ongar Health Centre confirms that your SCR is automatically updated on at least a daily basis to ensure that your information is as up-to-date as it can possibly be.
2 GP to GP Electronic Record Transfers (GP2GP)
NHS England require practices to utilise the GP2GP facility for the electronic transfer of patient records between practices, where possible between compatible computer systems, when a patient registers, or de-registers (not for temporary registration).
It is very important that you are registered with a doctor at all times. If you leave your GP and register with a new GP, your paper medical records will be removed from your previous doctor and forwarded on to your new GP via NHS England. It can take your paper records up to two weeks (or sometimes more) weeks to reach your new surgery.
With GP to GP record transfers your electronic record is transferred to your new practice much sooner.
Ongar Health Centre confirms that GP to GP transfers are already active and we send and receive patient records via this system.
3 Patient Online Access to Their GP Record
NHS England require practices to promote and offer the facility to enable patients online access to appointments, prescriptions, allergies and adverse reactions, or have published plans to achieve this by 31st March 2015.
Ongar Health Centre confirms that we currently offer the facility for booking and cancelling appointments, ordering authorised repeat prescriptions and the ability to view your summary care record on-line via the surgery website. This requires each patient to register for the service, by completing an application form and providing the necessary supporting documentation to verify a patient’s identity. Once registered for this service, patients are issued with a unique username and password.
4 Data for commissioning and other secondary care purposes
It is already a requirement of the Health and Social Care Act that practices must meet the reasonable data requirements of commissioners and other health and social care organisations through appropriate and safe data sharing for secondary uses, as specified in the technical specification for care.data.
At Ongar Health Centre we have specific arrangements in place to allow patients to ‘opt-out’ of care.data which allows for the removal of data from the practice. Please ask at Reception for the ‘opt-out’ form.
Ongar Health Centre confirms these arrangements are in place and that we undertake annual training and audits to ensure that all our data is handled correctly and safely via the national Information Governance Toolkit.
5 My Care Record
The people caring for you need access to your health and care record in order to make the best decisions about your diagnosis and treatment. For this to happen more quickly and to improve the care you receive, a new process has been put in place. With your permission, My Care Record will provide health and care professionals directly involved in your care, access to the most up-to-date information about you.
Fair Processing Notice
Opt In Form
Opt Out Form
To find out more please go to www.mycarerecord.org.uk (this link will open in a new window - popups must be allowed)
Monthly Surgery Statistics
All of the following information detailed below is ranging from Sunday 1st December 2019 – Tuesday 31st December 2019.
Total number of new patients registered = 41
Total number of patients deducted (left the practice) = 58
Total number of acute prescriptions done = 2,076
Total number of repeat prescriptions done = 3,890
Total number of hits on practice website = 10,933
Total number of home visits = 143
Total number of telephone consultations = 837
Total number of face to face consultations = 2,716
Total number of patients seen, phoned or visited = 3,696
Total number of referrals done = 493
Total number of patient DNA's (Did Not Attend Booked Appointment) = 187
This means 2,510 minutes of wasted clinician’s time which equates to 42 hours or 17 whole surgeries wasted, which is the equivalent of a clinician not working for 3 days.
Therefore if you are ever unable to attend an appointment please remember to cancel this appointment with us so that this can be offered to another patient and not result in wasted clinician’s time. Please note there is a dedicated cancellation line which is option 2 which enables you to leave a voicemail.
Our average waiting time for appointments was 8.5 minutes and our average wait for delayed appointments was 6.5 minutes.
PLEASE HELP OUR RECEPTIONISTS
Please help our receptionists by using the automatic log in screens when you arrive for your appointment. The only time you will be asked to go to reception is if you are more than 15 minutes late or early. By asking the receptionist to mark your arrival, rather than doing this yourself, you are diverting them away from the phones. We are more than happy to show you how to use the screen if it's your first time. It's really simple and quick and reduces the queue. Thank you for your co-operation.