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Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.


Due to an increase in the amount of URGENT requests for normal repeat medication, and the increased pressure this creates for Clinicians, Prescribing Administrators and our Dispensary team, as of the 1st September 2017 any urgent prescriptions requested will now only be given ONE week’s supply of medication.

ALL ROUTINE PRESCRIPTIONS are processed within two working days from the initial request being submitted, but this does not mean they will have been dispensed within this time.  Please allow an additional 24 hours if you are a dispensing patient. Before submitting an URGENT request please ensure that it is, in fact, URGENT as our new policy may cause you additional costs if you are only being given one week’s supply. There will be no exceptions. You will still need to request your routine prescription in the usual manner. 

Many Thanks

Ongar Health Centre   

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